J3pm Privacy Policy — User Data Protection
J3pm takes the privacy of every user seriously. This policy clearly outlines what information we collect, how we use it, and your rights as a user in Malaysia.
This policy takes effect from the date you register or begin using j3pm's services. Last updated: 2026. Continued use of this platform constitutes your agreement to this policy.
Information We Collect
J3pm collects various types of information to enable our services to operate safely and effectively. The types of information collected include:
Account & Identity Information
During registration, you are required to provide your full name, date of birth, phone number, email address, and state of residence. This information is used to verify your identity, manage your account, and ensure transaction security. In line with Malaysia's Personal Data Protection Act 2010 (PDPA), we only collect information that is necessary for the stated purposes.
Payment & Transaction Information
J3pm records transaction details including deposit and withdrawal amounts in Malaysian Ringgit (RM), payment methods used (FPX, Touch 'n Go eWallet, bank transfer), transaction dates and times, and reference numbers. Full bank account or card numbers are not stored on our servers — we only retain the information necessary to verify and process transactions.
Device & Browser Information
When you use the j3pm platform, our systems automatically log your IP address, browser type, device operating system, screen resolution, device language, and general geographic location. This data helps us identify suspicious access and optimise the user experience based on your device.
Platform Usage Data
We also record in-platform activity logs such as games played, session duration, betting history, and interactions with specific features. This data is used solely for service improvement and not for unrelated purposes.
Purpose of Data Use
J3pm uses the information we collect solely for legitimate purposes that are directly related to the services we provide. The primary purposes for data use include:
- Account Management: Verifying user identity, processing registrations, logins, and credential re-verification.
- Transaction Processing: Processing deposits and withdrawals in RM, verifying payments, and resolving any finance-related issues.
- Platform Security: Detecting and preventing fraud, unauthorised access, money laundering, and account misuse.
- Service Improvement: Analysing usage patterns to improve the j3pm platform's interface, speed, and content.
- Customer Support: Helps users resolve technical issues, account enquiries, and transaction-related complaints.
- Legal Compliance: Meeting reporting and compliance obligations in accordance with applicable Malaysian law.
J3pm will not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
J3pm uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
Types of Cookies Used
- Session Cookies: Required to keep you logged in throughout your active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as display language and display settings for a more convenient experience on return visits.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or delete cookies through your browser settings. Please note that disabling session cookies may affect login functionality and your overall experience on j3pm.
Data Storage, Security & Third-Party Sharing
How We Store Your Data
All j3pm user personal data is stored on servers protected with SSL/TLS encryption. Access to personal data is restricted to j3pm staff who have a legitimate operational or customer support need to access it. Data is retained for as long as your account remains active, or for the period required under Malaysian law.
Technical Security Measures
J3pm employs multiple layers of security, including data encryption in transit and at rest, optional two-factor authentication for login, active session monitoring to detect unusual access, and regular data backups to prevent loss from unforeseen events.
Third-Party Sharing
J3pm does not sell, rent, or distribute users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers required to process your MYR transactions — subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement agencies where required by law or court order.
- Third-party technical service providers that support the operation of the j3pm platform, provided they comply with equivalent data security standards.
All third parties involved in processing j3pm user data are required to comply with appropriate privacy standards and are not permitted to use that data for any other purpose.
User Rights, Policy Changes & How to Contact Us
Your Rights Under PDPA 2010
As a j3pm user based in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update basic details such as your phone number and email address directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to the minimum record retention requirements under Malaysian law — for example, financial transaction records may need to be retained for a specified period in line with tax and anti-money laundering legislation.
- Right to Withdraw Consent: You may withdraw consent for the use of your data for specific purposes (other than core account operations) at any time.
Changes to the Privacy Policy
J3pm reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via a notice on the platform. The date of the last update will always be displayed at the top of this page. Continued use of the j3pm platform after such changes take effect will be considered your acceptance of the updated policy.
How to Contact Us About Privacy
If you wish to exercise any of the rights above, have questions about how we handle your data, or would like to raise a privacy complaint, please contact the j3pm privacy team by email: [email protected]
You may also refer to our FAQ page for an immediate response, or check our Terms & Conditions us for more information on the platform's terms of use.
Questions About Your Data?
Contact the j3pm team or visit our FAQ page for more information. You can also log in to manage your account privacy settings directly.
FAQ Log In to Your Account